We guarantee that the frames and lenses we sell are of the finest quality and free from known defects. Frames are warranted against manufacturer’s defects during the first 12 months from the date of purchase. In the event of a manufacturer’s defect, frame will be replaced at no charge. In the event of breakage resulting from normal wear, repairs will be made if possible after the first 12 months.
• Lenses: will be replaced within 60 days of the original dispense date at no charge if there is difficulty adapting to the new prescription. Any upgrades that were purchased on the original lenses that are not wanted on the redo are non- refundable.
• On all RX Eyewear: We will gladly give you a full refund, exchange, or an RX-change (at no charge), within 30 days from purchase date, providing all refit and remake possibilities have been exhausted.
• Cancelled Orders: Are refunded at 50%.
• Contact Lenses: Come with no warranty. However if you discover that a lens is missing or is torn from its original packaging, we will do our best to replace the lens in the form of a free trial lens.
• Contact Lenses: Unopened/Unmarked boxes of contacts in like new packaging are returnable or exchangeable within 60 days of original purchase